tag:siq.statuspage.io,2005:/historySiQ Status - Incident History2024-03-11T22:43:30ZSiQtag:siq.statuspage.io,2005:Incident/202193702024-02-26T05:30:00Z2024-03-11T22:08:04ZS1 - Inability to Access SpaceIQ<p><small>Feb <var data-var='date'>26</var>, <var data-var='time'>05:30</var> UTC</small><br><strong>Resolved</strong> - On the evening of Sunday, February 25, 2024, at approximately 11:55pm EST. Multiple users reported the inability to access the SpaceIQ platform.</p>tag:siq.statuspage.io,2005:Incident/197961072024-01-22T23:23:49Z2024-01-22T23:23:49ZS2 - Employee Imports Degraded Performance<p><small>Jan <var data-var='date'>22</var>, <var data-var='time'>23:23</var> UTC</small><br><strong>Resolved</strong> - As we have not seen further service disruptions after the fix was implemented, we have moved to the Resolved Phase.<br />A Detailed RCA will be posted in this incident in 10 business days. Please stay subscribed to the page to receive updates automatically.</p><p><small>Jan <var data-var='date'>22</var>, <var data-var='time'>19:47</var> UTC</small><br><strong>Monitoring</strong> - A fix has been implemented. We are moving into the Monitoring Phase for the next 4 hours.</p><p><small>Jan <var data-var='date'>22</var>, <var data-var='time'>16:42</var> UTC</small><br><strong>Identified</strong> - We've identified an issue with the degraded performance with our Employee Imports module. Our internal teams are working towards a resolution as quickly as we can. We appreciate your patience as we work through this disruption.</p>tag:siq.statuspage.io,2005:Incident/190472682023-11-08T16:05:41Z2023-11-08T16:05:41ZS2 - Intermittent Access SpaceIQ service<p><small>Nov <var data-var='date'> 8</var>, <var data-var='time'>16:05</var> UTC</small><br><strong>Resolved</strong> - After monitoring the services overnight, we have added additional resourcing to mitigate this for future. we will closely monitor the SpaceIQ service and will be producing an RCA shared here.</p><p><small>Nov <var data-var='date'> 7</var>, <var data-var='time'>22:30</var> UTC</small><br><strong>Monitoring</strong> - We have noticed the SpaceIQ service stabilize over the afternoon after restarting services and adjusting resourcing pools. We will continue to monitor this closely over the course of the evening.</p><p><small>Nov <var data-var='date'> 7</var>, <var data-var='time'>19:05</var> UTC</small><br><strong>Update</strong> - We are continuing to investigate this issue.</p><p><small>Nov <var data-var='date'> 7</var>, <var data-var='time'>15:47</var> UTC</small><br><strong>Investigating</strong> - We are currently investigating this issue.</p>tag:siq.statuspage.io,2005:Incident/190391852023-11-06T23:44:31Z2023-11-06T23:44:31ZInability to Access SpaceIQ<p><small>Nov <var data-var='date'> 6</var>, <var data-var='time'>23:44</var> UTC</small><br><strong>Resolved</strong> - As we have not seen further service disruptions, we have moved to the Resolved Phase.<br />A Detailed RCA will be posted in this incident in 10 business days. Please stay subscribed to the page to receive updates automatically. We appreciate your patience during this disruption.</p><p><small>Nov <var data-var='date'> 6</var>, <var data-var='time'>22:39</var> UTC</small><br><strong>Monitoring</strong> - Customers should now be able to access the SpaceIQ platform. We will continue to monitor for the next hour to ensure all customers are able to access the platform.</p><p><small>Nov <var data-var='date'> 6</var>, <var data-var='time'>21:51</var> UTC</small><br><strong>Investigating</strong> - We are currently investigating an issue where customers are not able to access SpaceIQ.</p>tag:siq.statuspage.io,2005:Incident/190127082023-11-03T20:08:10Z2023-11-15T22:31:47ZS1 - Inability to Access SpaceIQ<p><small>Nov <var data-var='date'> 3</var>, <var data-var='time'>20:08</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Nov <var data-var='date'> 3</var>, <var data-var='time'>18:16</var> UTC</small><br><strong>Identified</strong> - "The issue with SpaceIQ has been identified and a fix is being implemented. We are waiting on feedback from a 3rd party vendor<br /><br />The next update will be posted in 2 hours per Eptura published guidelines https://eptura.com/terms/sla/</p><p><small>Nov <var data-var='date'> 3</var>, <var data-var='time'>17:59</var> UTC</small><br><strong>Investigating</strong> - We are currently aware of an issue with SpaceIQ Our Engineering team is investigating to determine the cause of the disruption. <br /><br />The next update will be posted in 2 hours per Eptura published guidelines https://eptura.com/terms/sla/</p>tag:siq.statuspage.io,2005:Incident/189484942023-10-17T09:00:00Z2023-10-27T19:49:27ZS1 - Inability to Access SpaceIQ<p><small>Oct <var data-var='date'>17</var>, <var data-var='time'>09:00</var> UTC</small><br><strong>Resolved</strong> - On October 17, 2023, at approximately 3am EDT, customer support began receiving reports and the inability to access the SpaceIQ platform. When attempting to access the platform, customers were presented with a 503 Service Unavailable error. This caused disruption to user experience.</p>tag:siq.statuspage.io,2005:Incident/179174562023-07-21T01:41:23Z2023-07-21T01:41:23ZEmergency Maintenance<p><small>Jul <var data-var='date'>21</var>, <var data-var='time'>01:41</var> UTC</small><br><strong>Resolved</strong> - The maintenance is now complete and services have returned to normal.</p><p><small>Jul <var data-var='date'>21</var>, <var data-var='time'>00:41</var> UTC</small><br><strong>Identified</strong> - At 7:00 PM MT today we are performing some emergency maintenance and optimization to ensure the best experience for our customers. This is required to fix some identified issues with the systems regarding performance. We apologize for any impact this may have on your experience with our product. We will provide another update by 9:00 PM MT.</p>tag:siq.statuspage.io,2005:Incident/178765072023-07-17T14:55:43Z2023-07-26T21:30:40ZWe are investigating an issue with SiQ<p><small>Jul <var data-var='date'>17</var>, <var data-var='time'>14:55</var> UTC</small><br><strong>Resolved</strong> - As we have not seen further service disruptions after the fix was implemented, we have moved from Monitoring to the Resolved Phase. A Detailed RCA will be posted in this incident in 10 business days. Please stay subscribed to the page to receive updates automatically.</p><p><small>Jul <var data-var='date'>17</var>, <var data-var='time'>13:31</var> UTC</small><br><strong>Update</strong> - A fix has been implemented. We are moving into the Monitoring Phase for the next 60 minutes. Thank you.</p><p><small>Jul <var data-var='date'>17</var>, <var data-var='time'>10:25</var> UTC</small><br><strong>Investigating</strong> - We are currently investigating an issue with SiQ. We will update you when we have more information.</p>tag:siq.statuspage.io,2005:Incident/174819682023-06-05T22:21:30Z2023-06-15T16:37:38ZS2 - Intermittent Slowness in SpaceIQ<p><small>Jun <var data-var='date'> 5</var>, <var data-var='time'>22:21</var> UTC</small><br><strong>Resolved</strong> - As customers confirm resolution and no other reports have been made to SpaceIQ, we are moving this issue from Monitoring to a Resolved phase. We appreciate your patience and will have an Root Cause Analysis in 10 days Business Days.</p><p><small>Jun <var data-var='date'> 5</var>, <var data-var='time'>19:47</var> UTC</small><br><strong>Monitoring</strong> - Our Engineering and Dev Ops team has found the root cause and implemented a fix. We will be monitoring this issue for the next 2 hours and will return with another update. We appreciate your patience as we worked to find a solution.</p><p><small>Jun <var data-var='date'> 5</var>, <var data-var='time'>19:12</var> UTC</small><br><strong>Investigating</strong> - We are currently investigating an issue with Intermittent slowness at login of the platform. Some may see a spinning wheel and others will see a network request has failed.</p>tag:siq.statuspage.io,2005:Incident/169961972023-04-29T00:05:26Z2023-05-03T19:20:08ZS2 - Intermittent Degraded Performance while Using SpaceIQ<p><small>Apr <var data-var='date'>29</var>, <var data-var='time'>00:05</var> UTC</small><br><strong>Resolved</strong> - As we have not seen further service disruptions after the fix was implemented, we have moved to the Resolved Phase.<br />A Detailed RCA will be posted in this incident in 10 business days. Please stay subscribed to the page to receive updates automatically.</p><p><small>Apr <var data-var='date'>28</var>, <var data-var='time'>21:57</var> UTC</small><br><strong>Monitoring</strong> - A fix has been implemented. We are moving into the Monitoring Phase for the next 2 hours, 6pm, MST. Thank you for your patients as we work to resolve this issue.</p><p><small>Apr <var data-var='date'>28</var>, <var data-var='time'>20:01</var> UTC</small><br><strong>Update</strong> - Our engineering team continues to investigate this issue. We will have another update for you at 4pm MST.</p><p><small>Apr <var data-var='date'>28</var>, <var data-var='time'>18:04</var> UTC</small><br><strong>Investigating</strong> - We are currently investigating an issue with Intermittent Degraded Performance using SpaceIQ. Our Engineering team is currently investigating to determine the cause of the disruption. The next update will be posted at 2pm MST.</p>tag:siq.statuspage.io,2005:Incident/169667522023-04-26T03:02:12Z2023-05-03T19:19:34ZS2 - Latency using SpaceIQ Platform<p><small>Apr <var data-var='date'>26</var>, <var data-var='time'>03:02</var> UTC</small><br><strong>Resolved</strong> - As we have not seen further service disruptions after the fix was implemented, we have moved to the Resolved Phase.<br />A Detailed RCA will be posted in this incident in 10 business days. Please stay subscribed to the page to receive updates automatically.</p><p><small>Apr <var data-var='date'>26</var>, <var data-var='time'>01:59</var> UTC</small><br><strong>Monitoring</strong> - A fix has been implemented. We are moving into the Monitoring Phase for the next hour.</p><p><small>Apr <var data-var='date'>26</var>, <var data-var='time'>00:40</var> UTC</small><br><strong>Identified</strong> - The issue with Latency using SpaceIQ Platform has been identified and a fix is being implemented. We will post another update at 8:40pm or sooner.</p><p><small>Apr <var data-var='date'>25</var>, <var data-var='time'>23:01</var> UTC</small><br><strong>Investigating</strong> - We are currently investigating an issue with some latency while using the SpaceIQ platform. Our Engineering team is currently investigating to determine the cause of the disruption. The next update will be posted at 7:00pm MST.</p>tag:siq.statuspage.io,2005:Incident/169535912023-04-24T18:40:28Z2023-04-24T18:40:28ZS2 - SpaceIQ Not Sending Notifications<p><small>Apr <var data-var='date'>24</var>, <var data-var='time'>18:40</var> UTC</small><br><strong>Resolved</strong> - As we have not seen further service disruptions after the fix was implemented, we have moved to the Resolved Phase.<br />A Detailed RCA will be posted in this incident in 10 business days. Please stay subscribed to the page to receive updates automatically.</p><p><small>Apr <var data-var='date'>24</var>, <var data-var='time'>16:55</var> UTC</small><br><strong>Monitoring</strong> - Our team has identified and implemented a fix. Notifications are now being processed and may have a bit of a delay. We will be monitoring notifications over the next couple of hours. We appreciate your patience as we worked to resolve this issue.</p><p><small>Apr <var data-var='date'>24</var>, <var data-var='time'>16:11</var> UTC</small><br><strong>Investigating</strong> - We are currently investigating an issue with the Inability to Receive Notifications from SpaceIQ.</p>tag:siq.statuspage.io,2005:Incident/169247212023-04-21T12:15:12Z2023-05-03T19:18:52ZInability to Navigate SpaceIQ<p><small>Apr <var data-var='date'>21</var>, <var data-var='time'>12:15</var> UTC</small><br><strong>Resolved</strong> - As we have not seen further service disruptions after the fix was implemented, we have moved to the Resolved Phase.<br />A detailed RCA will be posted in this incident in 10 business days. Please stay subscribed to the page to receive updates automatically.</p><p><small>Apr <var data-var='date'>21</var>, <var data-var='time'>03:33</var> UTC</small><br><strong>Monitoring</strong> - A fix has been implemented. We are moving into the Monitoring Phase.</p><p><small>Apr <var data-var='date'>21</var>, <var data-var='time'>02:29</var> UTC</small><br><strong>Update</strong> - We are continuing to investigate this issue.</p><p><small>Apr <var data-var='date'>21</var>, <var data-var='time'>00:27</var> UTC</small><br><strong>Update</strong> - We continue to investigate the Inability to navigate SpaceIQ. Our Engineering team is currently investigating to determine the cause of the disruption. The next update will be posted at 8:26pm MST.</p><p><small>Apr <var data-var='date'>20</var>, <var data-var='time'>23:26</var> UTC</small><br><strong>Update</strong> - We are continuing to investigate this issue.</p><p><small>Apr <var data-var='date'>20</var>, <var data-var='time'>22:27</var> UTC</small><br><strong>Update</strong> - We continue to investigate the Inability to navigate SpaceIQ. Our Engineering team is currently investigating to determine the cause of the disruption. The next update will be posted at 5:26pm MST.</p><p><small>Apr <var data-var='date'>20</var>, <var data-var='time'>21:18</var> UTC</small><br><strong>Investigating</strong> - We are currently investigating an issue with the inability to navigate SpaceIQ. We will provide another update for you at 4:20pm MST.</p>tag:siq.statuspage.io,2005:Incident/163563032023-03-08T05:28:14Z2023-03-10T20:46:00ZS2 - Inability to Reserve Spaces & Room via Mobile App for Android and iOS<p><small>Mar <var data-var='date'> 8</var>, <var data-var='time'>05:28</var> UTC</small><br><strong>Resolved</strong> - Our engineering team has verified that the fixes for the SpaceIQ mobile application have been approved for both Android & iOS. The verified changes have been updated successfully. When making reservations on your mobile device, please ensure that you are using version 1.0.42. If you have additional questions, please reach out to our support team at support-siq@eptura.com. There will be a detailed RCA posted within the next 10 business days. We appreciate your patience through this Service Disruption.</p><p><small>Mar <var data-var='date'> 7</var>, <var data-var='time'>23:22</var> UTC</small><br><strong>Update</strong> - We are continuing to work on a fix for this issue.</p><p><small>Mar <var data-var='date'> 7</var>, <var data-var='time'>18:37</var> UTC</small><br><strong>Update</strong> - We continue to wait on the fix to be approved through the App Stores. We appreciate your patience and will continue to provide updates throughout the day.</p><p><small>Mar <var data-var='date'> 7</var>, <var data-var='time'>14:23</var> UTC</small><br><strong>Update</strong> - The wait for the submitted fixes to the App Store continue, and the current workaround to use the Webb Application to reserve Spaces or Rooms remain the same. We appreciate your patience. Our next update will be 11:23am MST.</p><p><small>Mar <var data-var='date'> 7</var>, <var data-var='time'>06:20</var> UTC</small><br><strong>Update</strong> - Our engineering team has submitted the needed fixes to the App Store for both Android & iOS and are awaiting approval. This can take up to 24hrs. However, we will continue to provide active updates.</p><p><small>Mar <var data-var='date'> 7</var>, <var data-var='time'>00:55</var> UTC</small><br><strong>Update</strong> - We are continuing to work on a fix for this issue. Our next update will be 9:54pm MST.</p><p><small>Mar <var data-var='date'> 6</var>, <var data-var='time'>21:11</var> UTC</small><br><strong>Identified</strong> - The issue has been identified and a fix is being implemented.</p><p><small>Mar <var data-var='date'> 6</var>, <var data-var='time'>17:13</var> UTC</small><br><strong>Investigating</strong> - We are currently investigating the issue on the "Inability to Reserve Spaces & Room via Mobile Application for Android and iOS". We are asking if you access to SpaceIQ via Web Application, please reserve your Space or Room here. We will have another update at 2:13pm MST.</p>tag:siq.statuspage.io,2005:Incident/160112882023-02-03T18:49:30Z2023-02-03T18:49:30ZS2 - Inability to Access SiQ Application (Intermittently)<p><small>Feb <var data-var='date'> 3</var>, <var data-var='time'>18:49</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Feb <var data-var='date'> 2</var>, <var data-var='time'>23:26</var> UTC</small><br><strong>Investigating</strong> - We are currently investigating an issue where some of our customers are experiencing intermittent issues accessing the SiQ site.</p>tag:siq.statuspage.io,2005:Incident/113165742022-09-29T19:13:19Z2022-10-21T19:03:45ZS1 - Intermittent Performance and Site access intermittent<p><small>Sep <var data-var='date'>29</var>, <var data-var='time'>19:13</var> UTC</small><br><strong>Resolved</strong> - The fix has been deployed and this issue has been resolved.</p><p><small>Sep <var data-var='date'>29</var>, <var data-var='time'>19:04</var> UTC</small><br><strong>Update</strong> - Our engineering teams continue to implement the fix for the identified issue. We will have another update within the next hour.</p><p><small>Sep <var data-var='date'>29</var>, <var data-var='time'>17:57</var> UTC</small><br><strong>Identified</strong> - The issue has been identified by our engineering team and a fix is being implemented.</p><p><small>Sep <var data-var='date'>29</var>, <var data-var='time'>17:50</var> UTC</small><br><strong>Investigating</strong> - We are currently investigating this issue.</p>tag:siq.statuspage.io,2005:Incident/104242352022-06-29T18:23:11Z2022-06-29T18:23:11ZIntermittent Performance or Access Issues<p><small>Jun <var data-var='date'>29</var>, <var data-var='time'>18:23</var> UTC</small><br><strong>Resolved</strong> - After monitoring our logs overnight, our teams have found the root cause of this issue. We continue to investigate why this issue occurred and will put processes in place to prevent this issue from happening again. If you have additional concerns, please reach out to our support team at support.spaceiq.com. We appreciate your patience as we worked through this issue.</p><p><small>Jun <var data-var='date'>28</var>, <var data-var='time'>23:40</var> UTC</small><br><strong>Update</strong> - At this time, we are seeing major improvements in the system. However, we have not narrowed down the root cause. We are close to narrowing down the issue but will continue to monitor logs. We have downgraded this issue to an S3 and will provide more updates tomorrow by 12pm MST, 06/29/2022.</p><p><small>Jun <var data-var='date'>28</var>, <var data-var='time'>22:30</var> UTC</small><br><strong>Monitoring</strong> - Our teams have created new logs and are actively monitoring the performance for SiQ and are hopeful that the logs will present new information in helping to narrow down the root cause. We will have another update for you in the next hour.</p><p><small>Jun <var data-var='date'>28</var>, <var data-var='time'>21:31</var> UTC</small><br><strong>Update</strong> - Continuous efforts are in place in narrowing this issue down to the root cause. Again, we appreciate your patience. We will have another update in the next hour.</p><p><small>Jun <var data-var='date'>28</var>, <var data-var='time'>20:29</var> UTC</small><br><strong>Update</strong> - At this time our teams are still trying to narrow down the root cause of Intermittent Performance and Access Issues. We will provide more updates in the next hour on our findings. Thank you.</p><p><small>Jun <var data-var='date'>28</var>, <var data-var='time'>19:29</var> UTC</small><br><strong>Update</strong> - Our teams continue to investigate the root cause of Intermittent Performance or Access Issues. This is being managed with the highest priority. We apologize for any inconvenience this may cause. We will have another update in the next hour.</p><p><small>Jun <var data-var='date'>28</var>, <var data-var='time'>18:34</var> UTC</small><br><strong>Investigating</strong> - Currently, customers are experiencing an issue, not allowing them to access SiQ.<br />This incident is considered a severity 1 incident. We are currently searching for the root cause and our engineering team is working hard to resolve this matter as a matter of urgency.</p>tag:siq.statuspage.io,2005:Incident/99599722022-05-10T18:05:34Z2023-02-16T21:03:07ZIntermittent Performance or Access Issues<p><small>May <var data-var='date'>10</var>, <var data-var='time'>18:05</var> UTC</small><br><strong>Resolved</strong> - Our teams have quickly identified the issue and implemented a fix. This incident has now been resolved.</p><p><small>May <var data-var='date'>10</var>, <var data-var='time'>17:14</var> UTC</small><br><strong>Investigating</strong> - Currently our internal teams are investigating this issue.</p>tag:siq.statuspage.io,2005:Incident/97855672022-04-15T01:09:18Z2022-04-15T01:09:18ZAccessibility to SiQ<p><small>Apr <var data-var='date'>15</var>, <var data-var='time'>01:09</var> UTC</small><br><strong>Resolved</strong> - A fix has been implemented and this incident has been resolved.</p><p><small>Apr <var data-var='date'>14</var>, <var data-var='time'>22:46</var> UTC</small><br><strong>Identified</strong> - Currently, a subset of customers is experiencing an issue, not allowing them to access SiQ.<br />This incident is considered a severity 2 incident. We have identified the root cause and our engineering team is working hard to resolve this matter as a matter of urgency.<br /><br />We apologize for the inconvenience that this may cause and a further update to this issue will be posted here next either when we resolve this behavior or by 9:30PM EDT, whichever is sooner.</p>tag:siq.statuspage.io,2005:Incident/97607202022-04-11T19:26:54Z2022-04-11T19:26:54ZDesk Booking<p><small>Apr <var data-var='date'>11</var>, <var data-var='time'>19:26</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Apr <var data-var='date'>11</var>, <var data-var='time'>17:11</var> UTC</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Apr <var data-var='date'>11</var>, <var data-var='time'>17:11</var> UTC</small><br><strong>Identified</strong> - We are currently experiencing an issue with completing room bookings. Our technical teams are currently working hard to resolve this matter as a matter of urgency.<br /><br />In the mean time, this behavior should be avoidable by clearing your browser cache or opening SiQ in a browser incognito window.<br /><br />We apologize for the inconvenience that this may cause and a further update to this issue will be posted here next either when we resolve this behavior or by 2:30 PM EDT, whichever is sooner.</p>tag:siq.statuspage.io,2005:Incident/101081382022-02-16T19:26:00Z2022-05-30T18:28:40ZWeb App - Slowness reported<p><small>Feb <var data-var='date'>16</var>, <var data-var='time'>19:26</var> UTC</small><br><strong>Resolved</strong> - Historical Incident</p>tag:siq.statuspage.io,2005:Incident/101081532022-02-03T19:29:00Z2022-05-30T18:30:04ZWorkplace Groups have lost employees<p><small>Feb <var data-var='date'> 3</var>, <var data-var='time'>19:29</var> UTC</small><br><strong>Resolved</strong> - Historical Incident</p>tag:siq.statuspage.io,2005:Incident/101081592022-01-08T19:30:00Z2022-05-30T18:30:42ZReported Outage<p><small>Jan <var data-var='date'> 8</var>, <var data-var='time'>19:30</var> UTC</small><br><strong>Resolved</strong> - Historical Incident</p>tag:siq.statuspage.io,2005:Incident/101081622021-10-01T18:31:00Z2022-05-30T18:31:34ZUnable to access SiQ<p><small>Oct <var data-var='date'> 1</var>, <var data-var='time'>18:31</var> UTC</small><br><strong>Resolved</strong> - Historical Incident</p>tag:siq.statuspage.io,2005:Incident/101081642021-09-18T18:31:00Z2022-05-30T18:32:13ZAuto-release notifications given on mobile when no auto-release shows in the database<p><small>Sep <var data-var='date'>18</var>, <var data-var='time'>18:31</var> UTC</small><br><strong>Resolved</strong> - Historical Incident</p>