SpaceIQ by Eptura detailed Root Cause Analysis | 02/25/2024

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Description:

On the evening of Sunday, February 25, 2024, at approximately 11:55pm EST. Multiple users reported the inability to access the SpaceIQ platform.

Type of Event:

Outage

Services/Modules impacted:

Production

Timeline:

On the evening of Sunday, February 25, 2024, at approximately 11:55pm EST. Multiple users reported the inability to access the SpaceIQ platform. Internal channels were alerted and at 12:10am EST, 02/26/2024, the CloudOps team acknowledged the issue and began investigation. At approximately 12:54am EST, the issue was resolved, and users were able to access the platform.

Total Duration of Event:

1 Hour

Root Cause:

The DB had reached the max storage threshold.

Remediation:

An additional 1 TB of space was added to the max threshold to resolve the issue.

Preventative Action:

• RDS Instance has been added to LogicMonitor for additional Monitoring of the core metrics.

• Meeting setup with Dev teams to review the usage pattern and see if the logging requirement can be reviewed\optimized.